We guarantee the quality and viability of all products that we sell. We do not grant refunds under any conditions, however we offer exchanges or store credits. This applies to defective items as well. If you have any allergies, sensitivities, difficulty in swallowing tablets or taste aversions, PLEASE CONTACT US FIRST by telephone for more product information, before purchasing.

Please note that some multi-vitamins or B-complexes contain niacin (vitamin B3), which causes a flushing of warmth and color to the skin, which is harmless. Ask about alternatives. Greens, certain herbs, liver products or “detoxifying” items or “cleanses” can cause nausea or headaches at first, and must be initiated gradually, or under the supervision of a trained practitioner.

It is the purchaser's responsibility to investigate potential side effects and other details about items, prior to purchasing. We are happy to help you with these requests.

For any return claims, we require you to:

• Please call us first, before sending, at 1 800 363-4372 or 604 733-5323
  
  
• Include either a paper receipt or printed proof of web site purchase
  
  
• Include your name, phone number and address and detailed reason for the return, in writing
  
  
• The product, securely boxed, taped and correctly addressed and sent to:

Due to manufacturer's policies, the following items are not refundable, nor exchangeable:

• Any prescription medications, and any custom-compounded pharmacy items, including Integration I and II.
  
  
• Any homeopathic products, including regular and custom-made formulations, from Boiron, Dolisos, Helios, Herbasante or Homeocan.
  
  
• Any products from the following professional level lines: Biomed, Dr. Reckeweg, Labcatal, Metagenics, Naturpharm, Nutri-West, Pekana, Pascoe, Selekta, Sanum (Pleo), Thorne or Tyler.

Thank You for Your Understanding!